As of January 3, 2025
Policy
We are committed to providing empathetic, high-quality services to all of our clients. When something goes wrong, we need you to inform us. This will help us develop our standards.
Process
If you have a program or volunteer-related complaint, please contact the program coordinator listed below and advise them of the details. You may also remain anonymous by submitting your complaint in the drop box available at the front entrance or via the mailbox outside The Gatehouse.
You can also submit anonymous feedback online via this survey
If you have a training/workshop-related complaint, please contact the respective program coordinators listed below and advise them of the details. You may also anonymously drop off a written complaint via the drop box at the front entrance.
If your complaint is not related to a program or training issue, please contact the Executive Director.
For further information, you can contact the Executive Director
The Gatehouse Child Abuse Investigation and Support Site
3101 Lake Shore Blvd. West,
Toronto, ON, M8V 3W8
Tel: 416-255-5900
Fax: 416-255-7221
Website: thegatehouse.org
Date Revised: January 3, 2025
The Gatehouse is a community-based charity providing essential support, resources, and community to survivors of childhood sexual abuse. These survivors urgently need our services, and we rely on the generosity of individuals, foundations, and businesses to fund and expand our programs, including peer support groups, art therapy, wellness workshops, conferences, and the investigation support program.