Useful Contacts

Crisis Distress Phone Lines in Ontario

 Operated by various agencies.  When in need of someone to talk to. Open 24 hours a day (unless otherwise indicated).

If the person is in crisis inform them to go to the nearest emergency department/hospital or call 911.

  1. TORONTO DISTRESS CENTRE (416) 408-4357 or 408-HELP – Offers access to emotional support from the safety and security of the closest telephone. Callers can express their thoughts and feelings in confidence. Callers’ issues can include problems related to domestic violence, social isolation, suicide, addictions, mental and physical health concerns. The Distress Centre offers emotional support, crisis intervention, suicide prevention and linkage to emergency help when necessary.
  2. GERSTEIN CENTRE (416) 929-5200. Provides crisis intervention to adults, living in the City of Toronto, who experience mental health problems. The service has three aspects; telephone support, community visits and a ten-bed, short-stay residence. All three aspects of the service are accessed through the crisis line.
  3. ASSAULTED WOMEN’S HELPLINE: 416-863-0511; Toll Free 1-866-863-0511 for more than 25 years, the Assaulted Women’s Helpline has served as a free, anonymous and confidential 24-hour telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of abuse.
  4. TORONTO RAPE CRISIS CENTRE: 416-597-8808. A grassroots collective working towards a violence-free world by providing anti-oppressive, feminist peer support to survivors of sexual violence through support, education and activism.  Callers can be anyone who has been raped, sexually assaulted or abused, women who have had unwanted sexual touching, incest survivors and friends or family.
  5. ANISHNAWBE 24/7 MENTAL HEALTH CRISIS MANAGEMENT SERVICE: 416-891-8606 (Aboriginal clients) not only promotes Traditional Aboriginal practices but has affirmed and placed them at its core. Its model of health care is based on Traditional practices and approaches and are reflected in the design of its programs and services.
  6. TELECARE (Mandarin & Cantonese), 416-920-0497
  7. TELECARE DISTRESS CENTRE OF ETOBICOKE 416-247-5426
  8. CONTACT CENTRE TELECARE PEEL 905-459-7777, Languages: English, Punjabi, Hindi, Urdu, Spanish, Portuguese
  9. WARM LINE, PROGRESS PLACE 416-960-9276 or 416-960-WARM, every day from 8pm to 12 midnight
  10. KIDS HELP PHONE: 1-800-668-6868 is a free, anonymous and confidential phone and
on-line professional counselling service for youth. Big or small concerns. 24/7. 365 days a year.
  11. DISTRESS CENTRE PEEL 905-278-7208
  12. DURHAM CRISIS LINE 905-666-0483
  13. OAKVILLE DISTRESS CENTRE – 905-849-4541

Counselling Resources in Ontario

MEN/WOMEN/TRANS

FAMILY SERVICE TORONTO – (416) 595-9230

Individual and group counselling, walk-in counselling, information and referral services to individuals and families 
* specialized services for LGBTQ community, individuals with HIV/AIDS, individuals with developmental disabilities, seniors (including seniors experiencing abuse), sexual abuse survivors, women experiencing abuse, male perpetrators of abuse, separating and divorcing families 
* advocacy, education, research and community development

Counselling and Support for Individuals, Couples and Families — counselling and educational programs for those seeking support in dealing with relationships and family problems, parenting, depression, anxiety, job loss, separation, divorce and new relationships, sexual abuse and childhood trauma, life transitions and other issues 
* Violence Against Women Program 
* counselling for male survivors of sexual abuse — member agency for Support Services Network for Male Survivors in Ontario (central region) 
* social reform, public education and advocacy

Families in Transition 416-585-9151 — planned brief interventions with focus on supporting child adjustment to parental separation, divorce and remarriage 
* individual and family counselling, educational programs, support groups, mediation of parenting plans 
* training and consultation for professionals working with changing families

Growing Up Healthy Downtown (see separate entry) — for children birth-6 years

Individual and Group Counselling for Women in Abusive Relationships — individual and group counselling for women who have experienced partner abuse, multilingual services available 
* crisis intervention 
* programs for children who have witnessed partner abuse

Next Steps Program for Men — group counselling for men who are or have been abusive to their partners 
* alternatives to abusive behaviour, communication skills

Partner Assault Response (PAR) — 12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict 
* victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender’s progress

Seniors and Caregivers Support — individual counselling, group programs, support groups and practical assistance to help older adults 60 years and older, and those with disabilities 50 years and older, deal with abusive relationships, difficult medical conditions (such as Alzheimer Disease, stroke, depression), cope with change and loss, explore housing alternatives, access community support programs, or other issues 
Caregiver Programs — individual counselling, support groups, workshops and discussion groups on issues including dealing with stress, accessing community services, coping with change and loss 
Virtual Caregivers Support Groups (via Internet
Pat’s Place — short term accommodation for one senior facing abuse, maximum stay 60 days 
Elder Abuse Consultation Team 416-586-9780 Ext. 422 — provides support to professionals in the field

CATHOLIC FAMILY SERVICES OF TORONTO – (416) 921-1163

Clients don’t have to be Catholic to access support services) –

Individual, couple and family counselling, including Walk-In Program (see separate entries) 
* Education for Family Living — marriage preparation, marriage enrichment, self-confident women 
* New Beginnings Ministry — support for widowed, separated and divorced persons 
* member agency of Support Services Network for Male Survivors in Ontario (central region)

MEN

CANADIAN CENTRE FOR MEN AND FAMILIES – 647-479-9611

Men’s health promotion and support for issues such as depression, anxiety, relationships, separation and divorce, parenting, social isolation and self-esteem, and abuse and trauma 
* individual, couple and group counselling 
* peer support group for boys and men includes emotional support, information and resources 
* legal assistance clinic and resource centre — individual and group settings
* Fathering After Separation or Divorce — 8 week parenting program 
* support for male victims of domestic violence, sexual assault and trauma, including counselling and referrals 
* mindfulness meditation workshops, 
* employment resource consultation — resume building, interview preparation and unemployment support, including identification of barriers to employment

WOMEN

BARBRA SCHLIFER COMMEMORATIVE CLINIC – 416-323-9149

Legal services, legal@schliferclinic.com — information, advice and consultation on issues of violence against women 
* referrals to lawyers 
* assistance with all levels of the justice system 
* family and immigration law representation 
* community education 
* systemic advocacy 

Family Court Support Worker Program — information on the family court process 
* assistance in documenting the history of abuse for family court proceedings 
* referral to specialized services and supports in the community 
* safety planning 
* accompaniment to court proceedings when appropriate

Counselling Services, counselling@schliferclinic.com — individual and group counselling 
* mindfulness, trauma support 
* referrals to community agencies 
* transitional housing and support for women leaving abusive relationships 
* Gardiner Expressive Arts Group for survivors of sexual abuse 
* Outburst! — group support for young Muslim women who speak out about violence

Interpreter Services Toronto, ist@schliferclinic.com — language interpretation to access support services in the community and in Domestic Violence Courts 
* includes services for clients who are deaf or hard-of-hearing 
* interpreter training and employment opportunities

WEST END SEXUAL ABUSE TREATMENT PROGRAM – 416-240-1111 ext. 2274

Program for Children, Youth and Families — individual, group and family therapy programs for victims of childhood sexual abuse/sexual assault 
* assessment and treatment of children under 12 years with sexual behaviour problems 
* in partnership with 14 participating Etobicoke/York agencies

Female Adult Survivor Program — individual and group counselling to women who are survivors of any form of abuse

Children’s program — priority to residents of Etobicoke and former City of York * female adult survivor program — City of Toronto

CRISIS ADDICTION SERVICES

Toronto Withdrawal Management System 1-866-366-9513

  • Hours: 24/7, 365 days a year. Central Access is a primary point of entry into the Toronto Withdrawal Management Services system referral system (operated by St. Michael’s Hospital) 

  • Mobile crisis response teams (24hrs/7days)

North York/ Etobicoke:

  • Provided by St. Elizabeth Health Care 416-498-0043, Service borders: South to the lake to Jane, to Eglington, Eglington east to Victoria Park, north to Steeles, and west to Hwy 427
  • St. Joseph’s Hospital Mobile Crisis Team via Police Department (911) accessible through police (no direct number).
  • Scarborough/East York:
  • Scarborough Hospital Regional Mobile Crisis Team 416-495-2891. Service borders: south to the lake, north to Steeles Ave., east to Port Union Rd., and west to Victoria Park

York Region:

  • Community Crisis Response Service, Distress Centre, 905-310-COPE (2673)
  • Peel Region:
  • Mobile Crisis of Peel 905-278-9036, (Mississauga, Brampton, Caledon)
  • Credit Valley Hospital 905-813-4141. Hours: Monday-Friday, 9:00 a.m. to 11:00 p.m. and Saturday, Sunday and Statutory holidays, 11:00 a.m. to 11:00 p.m.

 Hamilton:

  • St. Joseph’s Hospital Crisis Outreach and Support Team (COAST), 905-972-8338
  • Durham:
  • Durham Crisis Services –905-666-0483
  • Halton:
  • Crisis Outreach and Support Team (COAST) 1-877-825-9011. Covers: Oakville, Milton, Georgetown, Acton and Burlington

DUAL DIAGNOSIS CRISIS SERVICES

Peel Crisis Capacity Network 905 273-4900
Provides crisis response services within 24 hours to individuals with a developmental disability (including dual diagnosis) who are 11 years of age or older.

Saint Elizabeth: (416) 498-0043 offers a Community Crisis Response Program which serves residents of Etobicoke and North York. The Community Crisis Program provides support to adults 16 years and older who are experiencing personal mental health challenges, concerns about family and friends, life adjustment and coping issues, issues of self-care, seniors in crisis, and suicide risk. Services include immediate telephone crisis intervention and support, mobile crisis visits in the home or the community, and referrals to other community services.

Scarborough Hospital Mobile Crisis Program: 416-495-2891 provides Telephone Crisis Response and community crisis response to individuals over 16 years of age who are experiencing a mental health crisis in Scarborough and East York.

Senior Crisis Access Line: 416.619.5001 is a specialized service for seniors in the Toronto Central LHIN area which provides assistance in stabilizing age-related mental health and addiction crises, risk and safety assessments, immediate referrals to community mobile crisis units, and support for families and caregivers.

Youthdale’s Crisis Support Team: (416) 363-9990 assesses each child’s risk and mental status through telephone interviews and if required, Mobile Response. This assessment will involve the parent or guardian and the professionals caring for the child. A Youthdale child psychiatrist is available to consult with the Crisis Support Team at all times. Any parent or legal guardian in Ontario can call the Youthdale Psychiatric Crisis Services and get immediate access to trained professionals 24 hours a day, seven days a week.

EMERGENCY SHELTER

Central Intake: 416-338-4766; Toll Free 1-877-338-3398

Streets to Homes Assessment and Referral Centre (129 Peter Street): 416-392-0090 Walk in referral to emergency shelter and street respite.

If you are looking for Information & Referral services in Ontario:

ConnexOntario offers province-wide information and referral services for those with mental health or addiction challenges. You can visit their website at:  web address, or you can call the following numbers which operate 24 hours a day, 7 days a week:

Assaulted Women’s Helpline
Hours: Monday – Sunday 24 hours
Tel: 416-863-0511; TTY 416-364-8762Website: awhl.orgE-mail: info@awhl.org

The Assaulted Women’s Helpline is available 24 hours a day, seven days a week. It’s a free and confidential service that offers telephone crisis counselling, information and emotional support, referrals to emergency shelters, legal information and services and community services as well as culturally appropriate resources for abused women. Service is provided in over 151 languages.

Victim Services Program of TorontoTel: 416-808-7066

  • The Victim Services Program of Toronto provides crisis intervention and referral program, both on the scene and by telephone.
  • After police officers screen and assess the case, community workers attend the scene where appropriate. Crisis counselling, support, mediation, referrals to community agencies, interpretation and court support are also available.

Toronto Rape Crisis Centre: Multicultural Women against RapeHours: Crisis Line Monday-Sunday 24 hours
Tel: 416-597-8808; TTY 416-597-1214
The Toronto Rape Crisis Centre provides crisis intervention and culturally sensitive counselling, support and referrals for survivors of rape/ sexual assault/ incest. Support for families and friends of survivors.

Family Service Toronto (FST). David Kelley Lesbian and Gay Community Counselling Program
355 Church Street
Toronto, Ontario, M5B 1Z8
Tel: 416-595-9618

The David Kelley Lesbian and Gay Community Counselling Services at FST offers counselling and other supports to gay men, lesbians and other members of the queer community who are in abusive same-sex relationships.

Centre for Independent Living in Toronto (CILT)Hours: Monday-Friday 9:00 a.m. to 5:00 p.m.
Tel: 416-599-2458; TTY 416-599-5077; Toll-free 1-800-354-9950
CILT offers service and support to women with disabilities, who are in abusive relationships.
Website: www.cilt.ca

Canadian Hearing Society Connect Counselling ServicesTel: 416-928-2512 (voice) TTY 416-928-2511
The Canadian Hearing Society Connect Counselling Services offers service and support to women in abusive relationships who are deaf or hard of hearing.
Website: www.chs.ca/services/connect.html

Other online resources:

Education Wife Assault http://www.womanabuseprevention.com/html/elder_abuse/about_program.htm

National Clearing House on Family Violence
http://www.phac-aspc.gc.ca/ncfv-cnivf/familyviolence/

The Feminist Institute for Studies on Law and Society
http://www.sfu.ca/~fisls/violence_women.htm

Barbra Schlifer Commemorative Clinic
http://www.schliferclinic.com/

Canadian Domestic Violence and Abuse Agencies List http://www.hotpeachpages.net/canada/canada1.html – Global inventory of hotlines, shelters, refuges, crisis centres and women’s organizations, searchable by country, plus an index of domestic violence resources in over 70 languages.

White Ribbon Campaign – Men working to end men’s violence against women.
www.whiteribbon.ca

The Canadian Women’s Foundation
www.cdnwomen.org   is dedicated to long-term systemic change that will bring about the equality of women and girls in Canada

Woman Abuse Council of Torontowww.womanabuse.ca

Violence against Women Links

Metropolitan Action Committee on Violence Against Women 
http://www.metrac.org/
Information via facts sheets on violence against women including sexual assaults, stalking and criminal harassment

Status of Women Canada
http://www.swc-cfc.gc.ca/index_e.html
information on issues concerning women including violence against women

Amnesty Internationalhttp://www.amnesty.ca/womenActivism revolving around putting a stop to violence against women around the world.

Ontario Women’s Justice Network
http://www.owjn.org
Legal information and advice for women who are looking for help with family law or trying to understand legal terminology

Centre for Research on Violence Against Wome
http://www.crvawc.ca
Provides information about speakers and planned events regarding violence against women

Health Canada: Violence against Womenhttp://www.hc-sc.gc.ca/hl-vs/pubs/women-femmes/violence_e.htmlInformation provided by Health Canada regarding Violence against Women

Government of Ontario: Preventing Violence against Women
http://www.citizenship.gov.on.ca/owd/english/preventing/index.html

  • definitions of domestic violence, sexual assault, sexual harassment, and criminal harassment
  • provides fact sheets and statistics
  • provides a guide to government services that would be useful to someone who has or is experiencing domestic violence

Dawn Ontario: Disabled Women’s Network Ontario
http://dawn.thot.net/index.html

  • information for women with disabilities that are being abused by partners
  • Links provided for several areas such as legal help, housing help, financial assistance help, etc.

Shelternet
http://www.shelternet.ca/en/women/internet-safety/

  • information for those who are concerned about their privacy when viewing any website regarding violence or domestic abuse

Peel region committee for violence against women
http://www.pcawa.org
Provides fact sheets and resources for women experiencing violence

Violence against Women
http://www.vawsec.on.ca/
Organization that serves Elgin County in Ontario. Although it services one particular area it has useful information around violence against women. It includes several resources and information around domestic violence and violence against women as well as safety plans for women experiencing abuse

Child Abuse Prevention and Awareness

Boost Child & Youth Advocacy Centre
890 Yonge St 11th Fl, Toronto, ON M4W 3P4
416-515-1100 | Website
Catholic Children’s Aid Society of Toronto. East Office, Birchmount Road. Child Protection Services
1880 Birchmount Rd, Toronto, ON M1P 2J7
416-395-1500 | Website
Catholic Children’s Aid Society of Toronto. Head Office, Maitland Street
26 Maitland St, Toronto, ON M4Y 1C6
416-395-1500 | Website
Catholic Children’s Aid Society of Toronto. North West Office, Drewry Avenue. Child Protection Services
30 Drewry Ave, Toronto, ON M2M 4C4
416-395-1500 | Website
Catholic Children’s Aid Society of Toronto. South Office, Dufferin Mall. Child Protection Services
Dufferin Mall, 900 Dufferin St Ste 219, Toronto, ON M6H 4B1
416-395-1500 | Website
Child Find Ontario
1-800-532-9135 | Website
Children’s Aid Society of Toronto
30 Isabella St, Toronto, ON M4Y 1N1
416-924-4646 | Website
Children’s Aid Society of Toronto. North West Branch
20 De Boers Dr, Toronto, ON M3J 0H1
416-924-4646 | Website
Children’s Aid Society of Toronto. Scarborough Branch
843 Kennedy Rd, Toronto, ON M1K 2E3
416-924-4646 | Website
Hospital for Sick Children
555 University Ave, Toronto, ON M5G 1X8
Switchboard 416-813-1500 ; Patient Inquiry 416-813-6621 | Website
Jewish Family & Child
Lipa Green Centre, 4600 Bathurst St 1st Fl, Toronto, ON M2R 3V3
416-638-7800 | Website
Jewish Family & Child. Gordon S Wolfe Downtown Branch
35 Madison Ave, Toronto, ON M5R 2S2
416-961-9344 | Website
Native Child and Family Services of Toronto
30 College St, Toronto, ON M5G 1K2
416-969-8510 | Website